It's hard to stay quiet when you are being used while working for pennies on the dollar - $9/hr. The expectations are equal to jobs that pay $12-$15 min. The population is 99% Af-Am workers. I believe this is intentional as most potential employees fill out the stats supposedly used for reasons other than hiring. Of course, it is unprofessional and since Supervisors are paid $13/hr you can't expect more. It's a disgrace and truly may be classified as slave labor.
After training, you are thrown out on the floor (nesting) and promised you will get all the support you need. But that changes the first day. Customers can be on hold, your hand raised for assistance, while you are literally being ignored while the help is deeply involved in conversation you can hear that is totally unrelated to work. You will not have a place to lock your belongings, so you either take a risk of losing your property or walk around with it all day (purse, lunch, jacket). In the short period of time I worked there, property was stolen from me and another major incident took place that involved the police. You must park your car off site and get shuttled in/out, therefore, you are stuck at the camp until 6pm. This is extremely stressful for parents with children in cases of emergency. They use on site parking as an incentive for working there after 6mos, if you last that long.
The worst is, rather than pay a decent salary, they use overtime as the incentive, meaning in order to make a decent salary, you would have to work an additional 20 hours/per week, since overtime pays a whopping $4.50/hr. The business model of this company is based on greed. Rather than paying a decent salary to attract/keep quality workers, they run a constant process of hiring/training....it never stops because people leave as quickly as they come in. It is by far the most disgraceful place of employment I have worked and should be investigated closely for their unethical practices. I actually had to do a self-assessment as to why I allowed myself to stoop this low.
I speak only the truth with intentions of helping others. I wished someone warned me. By the way, thank God I was dismissed. The excuse used for dismissal was that I muttered profanity to myself, while my customer was on hold, which is not allowed on the premises. I get it, but not only is profanity 2nd language at Alorica and my first and only incident, it was an utterance "to myself" while losing patience when being ignored when I needed assistance.
Here's how it works. Surveys are the tool they use as a measurement for success. A score of 8-10 defines success. In my first week all of my surveys scored a perfect 10 (extremely commendable), except the one that scored a 5. A score of 5 means the call has to be reviewed by the supervisor. This is when they heard the remark I made to myself. If you ask me, it was an invasion of my privacy. Can you imagine how many excuses I had to make to the customer while waiting for assistance, since you have to check in every 30 seconds, and they wonder why I was frustrated! However, they never asked my side of the story or even considered giving me a warning. They were just waiting for me to slip up, because I know I was too much. I had no problem addressing the lack of professionalism. Some folks just need to be told. I would have had more respect if they were honest.....meaning that I was too professional and vocal to work in that environment, which posed a major threat to the way they conduct business. Employees that pose a non-threat are rehired after dismissal. SMH. It was truly hard to work while hearing on a daily basis everyone's exit plan and watching them walk out the door while everyone else was hoping they were next. They did me a big favor, because I don't believe in quitting, so I know I would have stayed until I subconsciously did something to be dismissed.
