Senior Application Management Engineer

As a Senior Application Management Engineer at EY, you will have the opportunity to improve and adapt a service to fit a specific customer, market, or need.

You will adapt and integrate existing software and troubleshooting issues to create user-friendly tools.

Key Responsibilities

• Understanding complex services and infrastructure mapping allowing better issue identification and resolution. Strong communication and interpersonal skills for client interactions.
• Coordinate and handle deployments in all environments.
• Manage cross-organizational escalations, alerts, incident reporting, and service improvement strategies
• Assist applying patches and fixing vulnerability issues found on applications
• Participate in performance improvements efforts
• Creation of monitoring and preemptive alerting for all critical parts of an application
• Creation of real-time and recurring analytics reports and dashboards related to application metrics, like health, usage, and trending
• Support technical incident reviews and problem analysis for all service disruptions
• Application and system logs analysis facilitating the identification of underlying causes of service disruptions and preparing root cause analysis
• Coordination with vendors regarding deployments, problems, fixes, and required enhancements of production components

• Oversee software from evaluation and deployment to ongoing maintenance, upgrades, and retirement.
• Serve as an escalation point (L3) to troubleshoot software errors, perform root-cause analysis, and deploy patches.
• Manage deployment pipelines, automate release processes, and maintain virtualization/cloud infrastructure.

Technical Skills:

• Knowledge with Cloud Platforms (Azure) and Operating Systems (Windows Server, Linux Server).
• Knowledge of Containerization & Orchestration (Docker, Kubernetes).
• Familiarity with CI/CD Pipelines (Jenkins, GitHub Actions, GitLab).
• Experience with Scripting Languages (Python, or PowerShell).
• Understanding/basic knowledge of Database Management (SQL, NoSQL).
• Basic knowledge in programming languages relevant to the specific industry (e.g., Python, Java, C++, .NET, JavaScript).
• Knowledge of software systems, development lifecycles, hardware components, networks, and integration techniques.
• Testing and Quality Assurance
• Familiarity with database management and data-driven applications.