MaintainX is the world's leading mobile-first work execution platform for industrial and frontline teams. We help over 13,000 customers — including Duracell, McDonald's, Shell, DHL, and Cintas — reduce unplanned downtime and run more efficient operations.
In 2025 we raised a $150M Series D led by Bessemer Venture Partners, bringing total funding to $254M at a $2.5B valuation. We were named to the 2025 Forbes Cloud 100 and ranked #1 in EAM and CMMS on G2's Summer 2025 report.
The market we serve is changing fast: 68% of industrial companies have the same or more downtime than they did in 2024, and 3.8M manufacturing jobs will go unfilled through 2033. The frontline workers using MaintainX every day are why this work matters — and Support is where that promise gets kept.
As a Level 1 Support Representative, you're the first point of contact for our customers — and often their clearest view of what MaintainX can do. This isn't a ticket-routing role. You'll own issues through to resolution, using screen shares, documentation, and product knowledge to solve real problems for real people.
Nice to have: Portuguese language skills (written and spoken) · BSc/BEng or equivalent.
We reward output. Support is no different — speed, accuracy, and making a frustrated customer feel heard are what matter here. We promote quickly when people deliver and have direct conversations when they don't. If you want clear expectations and a team that actually works alongside you, this is the right place.
MaintainX is committed to building a diverse team. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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