We are a U.S.-based company specializing in providing innovative software solutions and call center services to Public Housing Authorities across the country.
As a Customer Service Representative on our remote team, you will assist individuals applying for or receiving housing support. Your role will involve answering inbound calls, providing accurate information, resolving customer inquiries, and ensuring clients receive the assistance they need while delivering an excellent customer experience.
Requirements
Schedule
Performance Expectations
Contractors are expected to remain actively engaged on calls during their scheduled time. Performance is evaluated based on a combination of call volume, active time spent on calls, and overall productivity. As a general reference, handling approximately 9.5 calls per hour or more, together with consistent call activity, indicates satisfactory performance. Call duration may vary and is considered when evaluating productivity.
Successful team members are expected to consistently meet daily KPIs while maintaining a high level of professionalism, accountability, and customer service.
Compensation Structure
This is a contractor position with a performance-based pay structure.
Paid Training
The paid training period lasts one week and is compensated at $4.00 USD per hour.
Base Rate After Training
Upon successful completion of the one-week training period, the base rate increases to $5.00 USD per hour.
Performance Incentive
After successfully completing the training and trial period, contractors may qualify for additional hourly incentives based on performance. With incentives, contractors may earn more than $5.00 USD per hour.
How to Apply
Please submit your resume in English.
Join our team and make a real impact in the housing assistance industry while working remotely from the comfort of your home.
Job Type: Part-time
Application Question(s):
Work Location: Remote
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