Founding Growth Marketing & Customer Success Lead

Reports to

Co-founder

Location

Remote, with strong preference for candidates in the Americas or with substantial overlap with U.S. business hours.

About VeraHire

Hiring and job-searching are painfully inefficient for everyone involved. It’s time for an upgrade. Founded by Princeton, Harvard, Columbia and Wharton alums who have previously built hundred-million-dollar companies with successful exits, VeraHire is building AI tools that help teams hire better and faster.

We are still early, and that is part of the opportunity. Joining VeraHire means joining at a stage where your work will matter immediately. You will work directly with the founders, help shape key parts of the business, and have the chance to build systems and initiatives that directly influence growth.

We are looking for people who are excited by ownership, energized by ambiguity, and motivated by building. This is not a narrow role inside a large machine. It is a chance to be part of a small, ambitious team using AI to improve one of the most important functions in business.

If you want to do meaningful work, learn quickly, and help build a company from an early stage, we would love to hear from you.

Role summary

We are hiring a self-driven, AI-savvy operator to help build the company’s go-to-market engine and customer experience from the ground up. This is a broad, hands-on founding role for someone who can move fluidly across marketing, customer success, operations, and special projects.

This person will help us generate demand, support prospects and customers, improve onboarding and retention, build scalable workflows using AI, and lead high-priority projects that are critical to company growth.

Core outcomes

This role exists to drive four outcomes:

• Generate and nurture qualified sales pipeline
• Build AI-enabled GTM and customer workflows that that help scale the company
• Deliver an excellent customer experience from first touch through onboarding and ongoing success
• Lead special projects that materially improve growth, execution, and customer outcomes

Responsibilities

Growth / marketing: run and improve outbound, inbound, content, and lifecycle marketing initiatives, including

• Create and deploy marketing assets, customer-facing copy, sales enablement materials, case studies, and follow-up sequences
• Help test positioning, messaging, channels, and growth experiments
• Track campaign performance and turn insights into next actions
• Support founder-led sales and GTM execution

Customer success: own or support sales onboarding, training, follow-up, and day-to-day customer communication, including

• Ensure customers are progressing, getting value, and staying engaged
• Identify and develop systemic improvements from customer pain points, objections, and product feedback
• Help improve retention, expansion, and customer satisfaction
• Create scalable customer playbooks, templates, processes, and automations

AI-enabled operations: spearhead the deployment of AI tools to drive workflow efficiency and scale across Sales & Marketing

• Use AI tools aggressively and intelligently to improve company processes
• Build and maintain workflows for prospecting, research, outreach, reporting, onboarding, and support
• Identify repetitive work that should be automated and implement practical solutions
• Help the team develop better habits around AI-assisted execution

Special projects: lead special projects that are important to company growth, customer success, or internal effectiveness

• Examples may include launching a new outbound campaign automation, improving onboarding, setting up a partner program, developing an enhanced reporting system, managing a pilot program, or coordinating a cross-functional initiative
• Drive projects from concept to execution to completion and measured success, with clear owners, deadlines, and outcomes

General founding-team contribution

• Work directly with the founders on high-priority opportunities
• Operate with urgency, judgment, and ownership
• Help shape the company’s early culture, systems, and standards

What we’re looking for

• Strong written and spoken English
• Strong interpersonal skills and good customer presence
• AI-native or highly AI-savvy; uses AI tools in day-to-day work and can explain how
• Experience in at least one of: growth marketing, customer success, GTM ops, founder’s associate / startup operator, or a similarly broad startup role
• Comfortable switching between strategy and execution
• Highly organized and reliable
• Good judgment in ambiguous situations
• Strong follow-through
• Excited by early-stage startup environments

Nice to have

• Experience working with U.S. customers
• Experience in SaaS, recruiting, HR tech, or SMB software
• Experience with CRM, email automation, support tools, analytics, and no-code / workflow tools
• Experience creating customer-facing content or running lightweight growth experiments
• Experience coordinating cross-functional projects

This role is a fit if…

• You like variety, ownership, and fast learning
• You are energized by helping both customers and the business grow
• You can write clearly, think commercially, and execute quickly
• You do not need heavy structure to do great work

This role is not a fit if…

• You want a narrowly defined specialist role
• You dislike customer interaction
• You rely on clear structure and detailed direction
• You are not comfortable working independently and solving open-ended problems
• You are not excited about using AI as part of your daily workflow

Job Type: Full-time

Pay: $50,000,000.00 - $100,000,000.00 per year

Work Location: Remote