At Lenovo, you’ll join a collaborative and forward-thinking team that is redefining what’s possible in HR Operations. You'll work in an environment that values transparency, innovation, and excellence in execution. This is more than just a job—it’s an opportunity to grow your HR career in a company that invests in its people and drives real impact across the globe.
Position Summary
We are seeking an analytical, detail-oriented, and curious HR Operations Intern to join our HR Shared Service Center (HRSC) team. This role offers hands-on experience in HR operations within a global environment, supporting initiatives related to case management, knowledge management, data analysis, and AI-driven process improvement.
The intern will work within a structured framework and contribute to optimizing HR processes through case analysis, knowledge base development, and AI enablement initiatives.
Key Responsibilities
2.1. Case Analysis & Structuring
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Review of HR cases and employee queries from case management systems
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Identify recurring patterns, trends, and opportunities for standardization
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Support the creation of structured datasets from real HR cases for testing and analysis
2. Query & Knowledge Dataset Creation
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Assist in converting real HR cases into standardized Q&A pairs and AI-ready query formats.
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Assist in populating and maintaining the HR Knowledge Base (HRKB)
3. AI Support
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Assist with analysis of “bad cases” (incorrect or low-quality AI responses)
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Support categorization and routing improvement efforts
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Contribute to continuous improvement initiatives for HR AI tools
4. Operational Task Execution
Support low-complexity operational activities such as:
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Updating templates and standard communications
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Documenting processes and updating SOPs as required.
Qualifications
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Currently pursuing a degree in Human Resources, Business Administration, Social Studies, Data Analytics, or a related field.
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Strong attention to detail and organizational skills.
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Analytical mindset with interest in identifying patterns and trends.
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Proficiency in data analysis tools (Excel advanced).
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Power BI, Tableau, or similar are a plus.
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Strong written communication skills (English required & Portuguese is a plus).
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Comfortable working with structured data and repetitive tasks.
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Interest in HR operations, process improvement, and AI applications.
Desired Skills
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Basic understanding of HR processes or shared services environments (preferred)
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Familiarity with data categorization, or content management tools
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Curiosity about AI, chatbots, or automation in HR
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Ability to follow structured guidelines while maintaining accuracy and consistency
Learning & Development Opportunities
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Exposure to HR Shared Services operations in a truly global workspace environment.
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Hands-on experience with AI-driven HR tools and knowledge management
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Understanding process standardization and continuous improvement practices.
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Opportunity to collaborate with cross-functional stakeholders.
We are an equal opportunity employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected status under applicable law.
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