Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role

At Medallia, we believe every experience is a memory that can inspire loyalty, trust, and growth. Our platform helps the world’s leading brands capture signals across customer and employee journeys and transform them into real-time action using AI and analytics at enterprise scale.

We are building the next generation of AI-native platforms that power intelligent automation, orchestration, and decision-making across our products and internal systems. We are looking for a Principal AI Platform Engineer to help define and build the foundational AI execution layer for the company.

Mission

Build the core AI execution substrate of the company. This role is responsible for designing and scaling the foundational runtime that enables AI agents, orchestration workflows, memory systems, model execution, and policy enforcement to operate reliably, securely, and efficiently at enterprise scale. You will help shape the future of AI infrastructure at Medallia by building the platform capabilities that power autonomous workflows, intelligent assistants, multi-agent systems, and enterprise-grade AI applications across the organization.

AI Runtime & Agent Infrastructure

Model Orchestration & Inference Platform

Memory, Context & Tooling Systems

Governance, Reliability & Security

Technical Leadership

Candidates based in the Buenos Aires vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Minimum Qualifications

Preferred Qualifications

What Success Looks Like

Why Join Medallia

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.