Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role

At Medallia, we help the world’s leading organizations understand and improve customer and employee experiences through real-time intelligence, analytics, and AI-driven action. As enterprise AI evolves, context quality is becoming the defining factor in delivering trustworthy, personalized, and actionable AI experiences.

We are building the next generation of enterprise AI systems where memory, grounding, semantic understanding, and organizational context become core infrastructure. We are looking for a Principal Context & Knowledge Systems Engineer to define and build the knowledge architecture powering AI across Medallia.

Mission

Solve enterprise context engineering at scale. This role is responsible for designing the foundational systems that enable AI to understand organizational knowledge, relationships, permissions, history, and real-time signals with high accuracy and relevance. As AI systems increasingly depend on context quality rather than raw model capability, this role will lead the architecture for retrieval, memory, semantic understanding, and grounding across the enterprise. You will build the intelligence layer that connects enterprise knowledge, user context, organizational structure, and live operational signals into reliable, permission-aware AI experiences.

Enterprise Knowledge Architecture

Retrieval & Context Systems

Memory & Identity-Aware Intelligence

Real-Time Context Enrichment

Platform, Governance & Technical Leadership

Candidates based in the Buenos Aires vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Minimum Qualifications

Preferred Qualifications

What Success Looks Like

Why Join Medallia

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.