Director of Talent Acquisition

The Director of Talent Acquisition is responsible for leading Teem’s global recruitment strategy, ensuring the company consistently attracts, evaluates, and hires high quality, reliable, and engaged talent that supports Teem’s rapid growth. This role ensures the Talent Acquisition team embodies Teem’s Vision, Mission, The Teem Way, and Core Values while building scalable systems and processes that help the organization reach its long term goals.

This leader develops recruiters, manages hiring pipelines across all verticals and departments, and ensures the TA function delivers predictable, fast, and high quality results.

Key Responsibilities

Strategic Leadership

• Build and execute the Talent Acquisition strategy in alignment with Teem’s Vision to build the hybrid workforce for healthcare practices

• Ensure TA processes support Teem’s Mission to provide reliable, cost effective, and engaged virtual assistants for healthcare practices

• Forecast hiring needs across all departments and verticals as Teem scales toward the ten year target of 10,000 team members by 2031

• Analyze hiring trends, market conditions, and pipeline risks and share insights with ELT to guide workforce planning

Team Leadership and Development

• Lead, coach, and develop TA Specialists, Sourcing Specialists, and other team members

• Reinforce The Teem Way including Customer and TM Obsession, Operational Excellence, Sustainable Thinking, and Think Big and Iterate Quick

• Foster a culture built on Teem’s Core Values of Ownership, Over communication, Proactivity, and Relationship Based service

• Oversee hiring, onboarding, training, and performance management for all TA team members

• Create clear expectations, role clarity, developmental pathways, and succession plans

Operational Excellence

• Ensure TA meets or exceeds KPIs related to time to fill, candidate quality, offer acceptance rate, hiring manager satisfaction, Teem member retention, and pipeline health

• Monitor workflow adherence, assessment administration, interview processes, and documentation standards

• Optimize sourcing strategies, assessment processes, and interview structures to increase hiring speed and accuracy

• Review pipeline data and operational metrics to ensure accuracy, predictability, and visibility

Candidate Experience and Stakeholder Partnership

• Ensure all candidates experience a smooth, timely, and respectful hiring process

• Partner with hiring managers, department leaders, and cross functional partners to understand role expectations and future needs

• Provide consultative support to leaders on job design, interview processes, and ideal candidate profiles

• Ensure TA delivers a predictable and high value experience for internal teams and candidates

Process and System Optimization

• Enhance workflows, automations, and documentation to support scalability and reduce bottlenecks

• Evaluate and implement sourcing tools, assessments, and systems that improve quality and speed

• Work with Biz Ops to optimize ATS performance and reporting

• Ensure assessments such as unique strengths and abilities and technical evaluations are administered consistently and accurately

Data, Reporting, and Accountability

• Own TA scorecards, KPIs, and hiring dashboards

• Use data to identify pipeline health, sourcing efficiency, bottlenecks, and forecasted hiring needs

• Ensure reporting is accurate, visible, and actionable

• Hold the TA team accountable to expectations, deadlines, communication standards, and The Teem Way

Cross Functional Collaboration

• Partner with Success, Managed Services, Sales, Biz Ops, and departmental leaders to ensure talent needs are met on time

• Collaborate with leadership on forecasting, headcount planning, and cost per hire metrics

• Work with Marketing to strengthen employer brand, recruitment campaigns, and global brand consistency

Qualifications

• Five or more years of experience in Talent Acquisition, Recruitment, or Workforce Planning

• Experience leading high volume or multi layer recruitment teams

• Strong sourcing strategy, process design, and workforce planning skills

• Excellent communication and relationship building abilities grounded in Teem’s Core Values

• Ability to lead operational changes, scale systems, and improve hiring outcomes

• Experience using data to drive decisions and improve pipeline efficiency

Success in This Role Looks Like

• The TA team consistently meets or exceeds hiring targets across all departments and verticals

• Candidates experience a fast, organized, and relationship based hiring process

• Hiring managers receive qualified and aligned candidates who perform well in their roles

• TA processes are predictable, scalable, and aligned with Teem’s future growth needs

• The team operates with ownership, proactivity, and consistent over communication

• The Director models lead from the front leadership and strengthens Teem’s ability to reach 10,000 team members by 2031