Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role

At Medallia, we help the world’s leading organizations capture experience signals and transform them into real-time intelligence and action. As AI-native systems evolve, traditional transactional architectures are no longer enough. The future belongs to platforms that can continuously sense, interpret, and react to live operational and behavioral signals in real time.

We are building the next generation of intelligent, event-driven platforms and are looking for a Principal Data & Event Intelligence Engineer to architect the real-time nervous system powering AI-driven decisioning, automation, and personalization across Medallia.

Mission
Transform the enterprise from static CRUD and transactional systems into a real-time intelligence platform.

This role is responsible for building the foundational event and streaming infrastructure that powers operational AI, behavioral intelligence, autonomous workflows, and adaptive customer experiences.

You will design the systems that continuously ingest, process, enrich, and activate enterprise signals at scale — enabling AI systems and products to operate with real-time awareness and responsiveness.

Event-Driven Platform Architecture

Real-Time Signal & Behavioral Intelligence

Data Infrastructure & Temporal Systems

Personalization & Agent Activation

Technical Leadership & Platform Strategy

Candidates based in the Buenos Aires vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Minimum Qualifications

Preferred Qualifications

What Success Looks Like

Why Join Medallia

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.