JOB DESCRIPTION
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The CIB provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
As a Swap Middle Office Analyst, you will be a critical resource for front office and client-facing stakeholders. You will act as a liaison across the business, technology, control partners, and operations, ensuring timely investigation and resolution of inquiries, robust monitoring of trade execution flows, and disciplined trade reconciliation practices. Success in this role requires clear communication and composure in a fast-paced, high-pressure environment across multiple channels, including in person, phone, and email.
Job Responsibilities:
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Investigate and resolve client and internal inquiries, driving clear ownership from intake through root-cause analysis and solution delivery.
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Monitor trade execution flows and related exceptions, partnering closely with the front office and operational teams to protect service quality and mitigate operational risk.
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Perform and oversee trade reconciliations, ensuring accurate capture, timely breaks management, and appropriate escalation aligned to control expectations.
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Build and maintain a working, functional understanding of trading platforms and systems to support effective troubleshooting and communicate resolutions succinctly to stakeholders.
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Consistently deliver solutions and updates with precision and professionalism across email, phone, and in-person interactions in a high-pressure setting.
Required Qualifications, Skills and Capabilities:
Preferred Qualifications:
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Familiarity with automation tools is a plus (preferred but not required).
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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