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Descripción del empleo:
We are seeking a Cloud Support Engineer to support an internal cloud platform operating in an automation-first environment.
This role focuses on AWS operations and Developer Experience, supporting access management, IAM configurations, CI/CD pipelines, repositories, workflows, and internal tooling. The position requires strong ticket ownership, technical troubleshooting skills, and the ability to continuously improve operational efficiency.
You will play a key role in ensuring reliable platform operations while helping development teams deliver faster and more securely.
Key Responsibilities
Support Intake & Ticket Ownership
Triage incoming service requests, clarify requirements, prioritize work, and drive tickets to closure.
Provide strong customer communication, including timely updates and clear resolution notes.
Identify recurring request patterns and propose improvements to reduce ticket volume and resolution time.
AWS Access & Operational Support
Fulfill AWS access requests, including IAM roles and policies, permission troubleshooting, and least-privilege adjustments.
Investigate operational issues (“why is this failing?”) across logs, permissions, connectivity, and service configuration.
Partner with platform and security teams to ensure consistent remediation and compliance.