JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title: Lobby Host

Team: Workplace Management Services

Coordinator: Workplace Experience Specialist

Job Purpose

The lobby host is responsible for the delivery of the Microsoft Customer Experience to all Microsoft visitors, the role is energetic and must transmit passion for technology ensuring exceptional customer interaction, leaving guests with a positive, professional, and lasting impression.

Key Responsibilities and Accountabilities

Customer Experience

• Maintain highly a professional and polite manner always, both in person and on the telephone. Follow any dress code guidelines. Make eye contact with visitors.
• Greet, register and badge visitors.
• Enter guest information into RE&F/Microsoft provided visitor registration management system; as requested and approved. Where applicable, collect emergency contact information.
• Notify the appropriate Microsoft staff to inform them of their visitor. Maintain confidentiality regarding visitors.
• Respond to questions from staff and visitors regarding directions, local services, amenities and building locations.
• Make arrangements for taxi/transportation app service as requested.
• Provide guest wireless access code as required or direct visitors and staff to the appropriate location.
• Ensure the customer facing meeting room is kept neat and tidy.

Operational Excellence

• Receive and/or direct to the appropriate on site location, incoming local deliveries and distribute or communicate to staff to pick up the deliveries to the proper department locations and tenant/ Arrange courier pickups upon request at selected sites or direct staff to the appropriate on site location.
• Answer and direct phone calls/main switchboard or lobby desk, respond to general inquiries and support administrative requests.
• Ensure front desk and lobby areas are maintained with a professional presentation and that any applicable requirements are met.
• Support and coordinate events requirements with business and/or IFM events team ensuring requirements are met and delivered according with IFM scope service.
• Provide concierge with daily briefings on events and meeting schedules and any other specific user requirements key to meeting customer experience.
• Perform daily sweeps on meeting room and lobby area to ensure it is clean, tidy and functional at all times. Work with Hospitality and/or Cleaning provider to ensure food and crockery is removed once function has finished.
• Maintain and keep current Standard Operating Procedure (SOP) manuals for the Lobby Area or in smaller office for the site.
• Enter service requests or update as work completion status changes in work order system.
• Coordinate and assist with Lobby and/or general maintenance issues, to include entry of Service Requests into the GFSC.
• Provide access to Tier Two IFM Providers to carry out maintenance work in accordance with site EHS systems and procedures.
• Ensure Microsoft devices, display services and associated lobby technology is functioning and working at all times. Work with Microsoft IT and Site FM in raising technical issues and failures promptly and to full resolution.

Processes & Procedures

• Monitor staff and visitors who enter secured areas. Contact security immediately for all types of security breaches and problem situations.
• As necessary, commence emergency procedures in a manner consistent with assigned location emergency response plans.

Reporting

• Complete the reports that are required according with the role (use of rooms/spaces, calls quantity, visitors, etc).

Requirements

Education Level: Bachelor´s degree in customer services careers or field related.

Years of Experience: 1 – 3 years on customer services

Languages: English and Spanish professional written and speaking level.

Technology: The position is required to have multi-skilled profile, interested in technology, outgoing and with a hands-on attitude to engage visitors to showcase Microsoft Technology are essential attributes of the position.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.