Live Event & Content Operations:

• Create, update, and configure assets for digital live events.

• Operate live streaming events and real-time content recordings following established SOPs.

• Execute Digital Ad Insertion processes to ensure proper content and advertising delivery.

Platform Monitoring & Incident Management:

• Monitor operational dashboards and alerts to identify potential issues in real time.

• Log, update, and track incidents through ticketing systems, ensuring compliance with established SLAs.

• Escalate issues to the appropriate teams and actively follow up through resolution.

• Troubleshoot basic platform, content, and delivery issues, performing initial analysis when required.

Quality Control & Platform Health:

• Perform sanity checks across devices and OTT platforms to validate content availability and user experience.

• Help ensure platform stability, content accuracy, and operational excellence across supported services.

• Collaborate with vendors and internal stakeholders to maintain the health and performance of digital platforms.

Qualifications & Experience

• Minimum 1 year of experience operating live events for television, streaming, or digital platforms.

• Experience in the operation and monitoring of OTT platforms, digital services, or live event environments.

• Intermediate English level.

• Strong communication and teamwork skills.

• Problem-solving mindset with the ability to react effectively in time-sensitive situations.

• Willingness to learn, improve processes, and contribute to operational excellence.

• Basic understanding of Live Streaming and VOD workflows, including: Transcoding, Content Delivery Networks (CDN), Metadata, Content Management Systems (CMS).

• Technical degree, university studies, or equivalent experience in Networking, Telecommunications, Multimedia, Image & Sound, Audiovisual Production, Systems, or related fields.

Nice to Have

• Basic programming knowledge.

• Networking fundamentals.

• Experience with testing methodologies and processes, including QA, UAT, and Smoke Testing.

• Familiarity with digital media workflows, content delivery, and streaming technologies.

• Experience working in 24/7 operational environments or live broadcast operations.