Customer Support Representative

This role supports healthcare practices by handling inbound and outbound patient communication, scheduling appointments, and maintaining accurate records. A great fit for organized, tech‑savvy candidates comfortable with phones and multitasking.

Disclaimer

Not sure this is the right role for you? Please review our other open positions before applying, as candidates must wait 21 days before reapplying if the wrong role is selected. Check them out at www.hireteem.com/careers

About Us

At Teem, we empower healthcare providers by managing essential front and back-office tasks so they can focus on delivering exceptional patient care. As a Front Desk Representative, you’ll be at the heart of our mission—serving as the first point of contact for patients, supporting healthcare practices across the U.S., and driving patient engagement through outstanding service and proactive outreach.

Position Summary

This hybrid role combines responsibilities from front desk coordination, call center operations, and sales outreach. You’ll manage inbound and outbound communications, schedule appointments, maintain accurate records, and contribute to patient acquisition efforts. Your work ensures smooth operations and a welcoming experience for every patient.

Key Responsibilities

Patient Communication & Call Management

• Handle high volumes of inbound and outbound calls with professionalism and empathy.

• Respond to voicemails, emails, and social media inquiries.

• Resolve patient concerns and escalate complex issues as needed.

• Collaborate with US-based healthcare practices to manage inquiries and scheduling.

Scheduling & Coordination

• Schedule, confirm, and reschedule appointments using digital tools.

• Monitor daily schedules to ensure smooth patient flow.

• Coordinate with healthcare teams to maintain timely operations.

Sales & Lead Generation (10%)

• Make outbound calls to generate new patient leads.

• Engage potential patients with a friendly, persuasive approach.

• Follow up on marketing inquiries and campaign leads.

Administrative & Recordkeeping

• Maintain accurate digital records of patient interactions and appointments.

• Assist with invoicing, insurance documentation, and CRM updates.

• Support ad hoc administrative tasks to ensure operational efficiency.

Qualifications

Experience

• 1–2 years in customer service, call center, or front desk roles (healthcare preferred).

• Sales or lead generation experience is a plus.

Skills

• Strong verbal and written English communication.

• Empathy, emotional intelligence, and a patient-focused mindset.

• Attention to detail and organizational skills.

• Tech-savvy with CRM systems, Microsoft 365 and scheduling software.

• Ability to multitask and manage high call volumes.

Education

• High school diploma or equivalent (additional training in customer service or sales is a plus).

Perks of Working with Teem

• Remote Work – Skip the commute and work from wherever you’re most comfortable.

• Training & Development – Ongoing support to grow your skills.

• USD Pay – Competitive compensation in US dollars.

Transferable Skills - What we are looking in addition to the Qualifications

Customer Service & Patient Experience

• Customer service excellence

• Patient engagement and patient support

• Front desk operations

• Customer relationship management

• First point of contact experience

• Service recovery and issue resolution

• Empathy, emotional intelligence, and active listening

• Professional phone etiquette

Call Center & Communication Skills

• Highvolume inbound and outbound call handling

• Call center operations

• Voicemail, email, and digital inquiry management

• Clear verbal and written communication

• Conflict resolution and escalation management

• Multichannel communication (phone, email, chat, social media)

Scheduling, Coordination & Operations

• Appointment scheduling and calendar management

• Scheduling software and digital booking tools

• Appointment confirmation and rescheduling

• Workflow coordination

• Time management and prioritization

• Crossfunctional coordination with internal and external teams

Sales, Outreach & Lead Generation

• Outbound calling and cold/warm outreach

• Lead generation and lead qualification

• Appointment setting

• Sales support and customer engagement

• Marketing campaign followup

• Persuasive communication and consultative selling

Administrative & Record Management

• Administrative support

• Data entry and record maintenance

• CRM management and updates

• Accurate documentation and recordkeeping

• Invoicing and billing support

• Insurance documentation and verification support

• Confidential information handling (HIPAAaware environments preferred)

Technology & Systems Proficiency

• CRM systems (Salesforce, HubSpot, or similar platforms)

• Microsoft 365 (Outlook, Teams, Excel, Word)

• Scheduling and practice management software

• Multisystem navigation

• Techsavvy and quick system adoption

Multitasking & Performance Skills

• Multitasking in fastpaced environments

• Attention to detail and accuracy

• Problemsolving and critical thinking

• Adaptability and flexibility

• Remote and hybrid work readiness

• Performancedriven and goaloriented mindset