Supervisor

Overview of Position

Plans, organizes, leads, controls and coordinates the day-to-day activities of non-exempt associates involved in insurance document processing and customer service operations. This role oversees verification, customer care, quality assurance, and operational support functions while ensuring service excellence, risk management, and achievement of departmental objectives.

What makes us different?

• Global Fortune 500 organization with operations in 21 countries.

• Collaborative culture focused on service, innovation, and continuous improvement.

• Opportunities for professional growth and leadership development.

• Exposure to client-facing operations and cross-functional collaboration.

• Inclusive workplace recognized as a great place to work in multiple countries.

What will be my duties and responsibilities in this job?

• Participate in the development of short- and long-term goals and operational plans for the work group.

• Lead, coach, and develop associates to improve performance, productivity, and quality outcomes.

• Monitor operational controls, manage risk, and prevent processing errors, escalations, and customer support issues.

• Track and communicate departmental performance metrics, including attendance, productivity, staffing, and quality results.

• Recruit, develop, and align staff resources to support business objectives and service-level commitments.

• Investigate and resolve performance concerns, operational issues, and customer complaints while identifying root causes and implementing corrective actions.

• Support client meetings and provide timely operational updates and information.

• Drive team engagement, process improvements, and cross-functional collaboration.

What are the requirements needed for this position?

• Associate degree or equivalent work experience required.

• Two or more years of supervisory experience required.

• Strong verbal and written communication skills.

• Analytical and problem-solving capabilities.

• Understanding of human resources policies, procedures, and workflow management tools.

What other skills/experience would be helpful to have?

• Experience in high-volume document processing, customer service, or hazard insurance processing.

• Advanced interpersonal and team leadership skills.

• Ability to motivate, coach, and develop employees in a fast-paced environment.

• Experience working across cross-functional teams and managing multiple priorities.

• Above-average proficiency in Microsoft Excel, including pivot tables, and other Microsoft Office applications.

What are the working conditions and physical requirements of this job?

General office environment with frequent computer and telephone use. Ability to maintain concentration amid interruptions, meet deadlines, solve problems, manage multiple projects, and work effectively with diverse teams.

How much should I expect to travel?

No regular travel is required.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com .

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way .

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.