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5 years of experience with software development using Python or similar coding languages. Ability to communicate in Spanish and English fluently to support……
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Over 5 years of experience working on support of products / infrastructure. Hands-on experience with AWS / Azure / GCP or other cloud environments.…
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Learning Grant program to support ongoing professional development. 3-7 years of hands-on experience in DevOps, platform engineering, SRE, or cloud……
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Proven ability to transfer knowledge and support ownership handovers. AWS experience is mandatory (other cloud providers are not considered equivalent for this……
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Descripción del empleo:
We are seeking a Cloud Support Engineer to support an internal cloud platform operating in an automation-first environment.
This role focuses on AWS operations and Developer Experience, supporting access management, IAM configurations, CI/CD pipelines, repositories, workflows, and internal tooling. The position requires strong ticket ownership, technical troubleshooting skills, and the ability to continuously improve operational efficiency.
You will play a key role in ensuring reliable platform operations while helping development teams deliver faster and more securely.
Key Responsibilities
Support Intake & Ticket Ownership
Triage incoming service requests, clarify requirements, prioritize work, and drive tickets to closure.
Provide strong customer communication, including timely updates and clear resolution notes.
Identify recurring request patterns and propose improvements to reduce ticket volume and resolution time.
AWS Access & Operational Support
Fulfill AWS access requests, including IAM roles and policies, permission troubleshooting, and least-privilege adjustments.
Investigate operational issues (“why is this failing?”) across logs, permissions, connectivity, and service configuration.
Partner with platform and security teams to ensure consistent remediation and compliance.