Flamingo is a Resident Retention Platform. We help large apartment companies quickly boost their resident retention with an all-in-one platform. You can learn more about us here: https://getflamingo.com/

Flamingo's platform has 2 parts:

• 2-Sided Marketplace: Flamingo recruited a network of thousands of event hosts (e.g. caterers). Property managers can create an account and quickly start booking events.
• Enterprise Software Platform: Apartment operators pay Flamingo a per unit per month fee for Flamingo's full platform or for just the parts they they need.

We are looking for Customer Success Associate to help with the following things:

• Improve Marketplace Conversion Rate of Marketplace Accounts from Account Creation > First Event Book > Repeat Booking > Marketplace Subscription* Onboard new customers if they don’t book first event within 7 days
• Improve repeat bookings & get repeat bookings if someone stops booking
• Upsell repeat bookers to get a subscription
• Manage event customer service issues - e.g. reaching out to someone that left review of 3/5 or less
• Manage Customer Success of VIP Event Marketplace Partnerships Accounts* Ensure 100% onboarding and training of their buildings
• Organize Quarterly Employee Engagement Events
• Provide meaningful updates to decision makers
• Drive upsells to event subscriptions
• App Set Up & Quality Assurance of New App Accounts* Work with customers to get their app fully set up to ensure successful adoption
• Complete basic customer training and education for platform navigation
• Monitor customer software use and take action to ensure 100% of customers are benefiting from the platform
• Process Improvement* Identify and implement process improvement projects that improve efficiency, conversions, customer satisfaction, and revenue
• Identity and recommend platform improvements that improve efficiency, conversions, customer satisfaction, and revenue
• Other Responsibilities* Inbox Management
• Accounts Receivable Management
• Insurance Compliance Management for Marketplace Accounts
• Generate Google and G2 Reviews from happy marketplace customer
• Other things that come up

Ideal Candidate

• Full English Fluency
• Experience working in startup and remote
• Independent
• Analytic and self driven
• College Educated