JOB DESCRIPTION

As part of the Quality Control team, you will be a key part of the CB business.

As a Client Onboarding Associate, you will report to a KYC Associate or KYC Manager. You will be a key part of the CB business ensuring a comprehensive due diligent review is completed for new and existing clients in accordance with AML/KYC standards.

Core functional responsibilities and expectations include, but are not limited to, the following:

• Performing the review of client profiles, checking for consistency of the whole Lifecycle based on legal and commercial documents, to understand client´s activity, structure, and associated risks
• Obtain a general understanding of and execute AML (Anti money laundering) policies and internal procedures, in accordance with local and global principles.
• Resolve issues by identifying underlying or hidden problems and patterns
• Build knowledge of procedures, systems, products and services
• Foster partnerships with other supporting areas such as Legal, Compliance, Internal Controls, Technology, Client Services, including Global Client Onboarding teams
• Identify and control risk to prevent fraudulent account behavior and potential fraud exposure
• Prioritize daily workload to maximize productivity utilizing time management and organizational skills
• Follow all established policies, procedures and practices
• Oversea queue management
• Support the team with process related queries whilst owning own productivity & quality metrics
• Project a confident and professional presence to all the extended teams we work with
• Work independently with supervision and escalate complex issues as necessary to resolve issues in a timely manner

Daily activities will include, but are not limited, to reviewing client profiles. Additionally, you will be expected, over time, to get involved with other activities being run within the team or within the BACC corporate center. Also, we currently operate in the hybrid work model i.e. three days in the office and two days work from home. However, in 2026 we will be return to the office full time (company directed)

Experience:

• Excellent communication skills both written and verbal
• Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
• Highly organized, proactive and motivated with strong prioritization skills, innovation and problem-solving skills
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations
• Sense of urgency/ability to work well under pressure and tight deadlines
• Demonstrates flexibility and willingness to accept new assignments and challenges in a rapidly changing environment, as well as handling multiple tasks and changing priorities on a daily basis
• Knowledge of tools such as Alteryx, Tableau, BI, UiPath, will be considered an asset.

Required Experience:

• College degree preferred, or equivalent work experience
• Preferred minimum of one to three years of customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or the financial service industry
• Proficient PC skills including Word, Excel and PowerPoint
• Fluent English is mandatory, both written and verbally.
• Previous experience with AML/KYC, Investment Banking, is a plus but it´s not an exclusive requirement.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.