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Support Representative Interview Questions
5,768 support representative interview questions shared by candidates
How do you deal with pressure? Call centre's are a pressure environment.
How important is IT skillset for this position?
What do you like for lunch?
It's a WAH position so they asked if I had internet connection, good speed and the ability to hardwire my computer as well as a quiet place to work in my home.
Have you ever dealt with an unreasonable customer? How did you handle it, and how would you handle it today?
Some programming related questions and background check
¿Cuál es tu experiencia previa en la resolución de problemas relacionados con hardware y software de computadoras? ¿Cómo manejas las solicitudes de soporte técnico por teléfono, correo electrónico o chat? Describe tu enfoque para garantizar una excelente atención al cliente mientras resuelves los problemas técnicos. ¿Cuál es tu nivel de conocimiento en sistemas operativos como Windows, macOS o Linux? ¿Podrías darme ejemplos de problemas comunes que hayas resuelto en estos sistemas? ¿Cómo abordas los problemas de software, como fallas en aplicaciones o errores de compatibilidad? ¿Cuáles son tus estrategias para identificar y solucionar estos problemas? ¿Qué medidas tomas para mantener la privacidad y seguridad de los datos de los clientes mientras brindas soporte técnico remoto?
Why do I think being the good candidate for this job position
Are you comfortable doing sales?
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