How did you handle a difficult customer
Service Express Agent Interview Questions
447 service express agent interview questions shared by candidates
What made me want to work for State Farm compared to anyone else?
Mock phone call, no coaching or tips offered. I gathered the recruiter wanted to assess my professionalism, tone, and basic customer service skills (opening , empathy, etc)
What did you do to prepare for this interview today?
Various questions about last experience with customers.
Typical behavioral questions
What have you done recently for a person without them asking you.
Do you think you would be a great fit in our team?
Q: Tell me about yourself Q: When was a time you either received or was given good/bad customer service? Q: what qualifies you for this position? Q: Strengths/Weaknesses and how have you worked on them? Q: If a customer comes in looking for a pair of shoes, what do you do?
Why would you like to work for express
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