Product Support Engineer Interview Questions

505 product support engineer interview questions shared by candidates

You have to pick your mentor for your onboarding, who do you pick? The person with the best KPIs, The person who takes the hardest issues/work (but may not have the best KPIs), or the person with the most time in the role/company?
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Product Support Engineer

Interviewed at Microsoft

4
Sep 26, 2022

You have to pick your mentor for your onboarding, who do you pick? The person with the best KPIs, The person who takes the hardest issues/work (but may not have the best KPIs), or the person with the most time in the role/company?

*Background Check!!!! *General questions on past experience. *What do you know about Proofpoint? *How do you handle working with angry customers? *Would you be open to going into the office 2 to 3 days a week? *Linux Experience *E-mail Experience
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Product Support Engineer

Interviewed at Proofpoint

3.6
Nov 8, 2021

*Background Check!!!! *General questions on past experience. *What do you know about Proofpoint? *How do you handle working with angry customers? *Would you be open to going into the office 2 to 3 days a week? *Linux Experience *E-mail Experience

The interview began without any behavioral questions. Instead, the interviewer asked me to walk him through my resume and provide more details about my experience with SAML and OAuth. He then explained Proofpoint's policies and inquired if I was comfortable working under them, to which I agreed. When he asked about my salary expectations, I stated $67K, at which point I noticed a change in his body language. I wondered if my response had disqualified me. After a week without any follow-up, I realized I had been ghosted.
avatar

Product Support Engineer

Interviewed at Proofpoint

3.6
Jul 16, 2025

The interview began without any behavioral questions. Instead, the interviewer asked me to walk him through my resume and provide more details about my experience with SAML and OAuth. He then explained Proofpoint's policies and inquired if I was comfortable working under them, to which I agreed. When he asked about my salary expectations, I stated $67K, at which point I noticed a change in his body language. I wondered if my response had disqualified me. After a week without any follow-up, I realized I had been ghosted.

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