Nothing too complex, it was a screening call
Customer Support Manager Interview Questions
688 customer support manager interview questions shared by candidates
What do you know about Big Fish Games?
What do you like about managing people?
Tell me about your experience in Customer Service Management.
Submit a plan to the board for the department for free without any compensation ?
What do you know about us?
First interview with CEO, Brett Shanley. He ran me through a slide deck of the company. It was kept to a high level and felt like an intro/screening call. We got to talk through my background and motivation for the role. I was given a follow up interview with Mana Nadafian. Again, a chance was given to talk through my background and motivation for the role. Mana would have been my effective line manager for the role. Nothing technical came of it. Overall, I was told that I would be a good fit for the role and that I'd hear back from them shortly.
Initial phone screening, then two rounds of interviews with lead and peers.
What tools do you use for support?
i was ask questions that pertaining to the interaction of clients, technical question and how would handle the clients complaints. if was willing to travel and work weekend and long hours.
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