Skip to contentSkip to footer

Customer Service And Technical Support Representative Interview Questions

Salaries
Interviews

49,550 customer service and technical support representative interview questions shared by candidates

The first question I was asked by a team of 3 employee interviewers was, "What do you think this job would be?" Because I had studied the job description, I could give a pretty decent answer; but at NO point do they ever describe any aspect of the job to you. Two of the interviewers were OK, but the third guy grilled me to an inch of my life. He even asked me what a certain acronym was for a particular industry organization and one of the other interviewing employees said that "even he didn't know what those letters stood for." I was not offered a plant tour after traveling several hundred miles and I had to ask for one. I might add after over a 2 months process of applying an interviewing I was turned down for the job and the explanation I got from my recruiter was that Nordam felt that I had the academic background, knowledge and theory to do the job, but that I didn't fit their "overall requirement." At NO point in two months was I ever given any hint as to what would be required from me - AT NO POINT. It does seem to me that Nordam did everything in their power to make me miserable for this interview and then they turn me down. Yes, I am bitter; but I was nothing but polite and accommodating throughout the interview process. I even sent thank you e-mails and thank you notes by snail mail to each interviewer. STAY AWAY FROM THIS COMPANY! DO NOT INTERVIEW WITH THEM!!! You will be wasting your time, I promise. I might add that if Nordam was testing behavior of a person, they went about it through cockeyed methods. A behavioral test would tell them much more than one interviewer making subjective conclusions about someone they forced to have little to no sleep before the interview and didn't offer any hospitality to whatsoever. I wouldn't treat an animal, they way I was treated.
avatar

Material and Process Engineer II

Interviewed at NORDAM

3.7★
Jan 29, 2016

The first question I was asked by a team of 3 employee interviewers was, "What do you think this job would be?" Because I had studied the job description, I could give a pretty decent answer; but at NO point do they ever describe any aspect of the job to you. Two of the interviewers were OK, but the third guy grilled me to an inch of my life. He even asked me what a certain acronym was for a particular industry organization and one of the other interviewing employees said that "even he didn't know what those letters stood for." I was not offered a plant tour after traveling several hundred miles and I had to ask for one. I might add after over a 2 months process of applying an interviewing I was turned down for the job and the explanation I got from my recruiter was that Nordam felt that I had the academic background, knowledge and theory to do the job, but that I didn't fit their "overall requirement." At NO point in two months was I ever given any hint as to what would be required from me - AT NO POINT. It does seem to me that Nordam did everything in their power to make me miserable for this interview and then they turn me down. Yes, I am bitter; but I was nothing but polite and accommodating throughout the interview process. I even sent thank you e-mails and thank you notes by snail mail to each interviewer. STAY AWAY FROM THIS COMPANY! DO NOT INTERVIEW WITH THEM!!! You will be wasting your time, I promise. I might add that if Nordam was testing behavior of a person, they went about it through cockeyed methods. A behavioral test would tell them much more than one interviewer making subjective conclusions about someone they forced to have little to no sleep before the interview and didn't offer any hospitality to whatsoever. I wouldn't treat an animal, they way I was treated.

Viewing 101 - 110 interview questions

See Interview Questions for Similar Jobs

Remote Support TechnicianTechnical Service Representative

Glassdoor has 49,550 interview questions and reports from Customer service and technical support representative interviews. Prepare for your interview. Get hired. Love your job.