1st Interview with Hiring Manager was general get to know you, sales processes, & methodology, time you failed, etc. questions.
Client Advocate Interview Questions
5,026 client advocate interview questions shared by candidates
Tell me a success story you had at your last job.
They asked many "Tell me a time when..." questions regarding handling customers in various situations of distress.
Name a time when you had to help a coworker succeed.
Tell me about yourself?
nothing really difficult
Name a situation where you had to overcome an issue with your peers.
Scenario #1 Hi, I saw your ad on facebook and am really interested to try this. How much does this cost? Do you accept insurance? And how do I know my messages will be kept confidential? This is the internet after all. I look forward to your response - Chris Scenario #2 - Retention I will no longer be continuing my subscription as I can longer afford the service and my therapist is leaving the platform. I would like the charge that was just processed to be debited back to me, as I won't be using the service. - Jen Scenario #3 I had a terrible experience with my therapist. They always cancelled last minute and had limited availability. I want to be rematched, but I’m scared I’m losing time on my subscription. What can be done for me? - Dave Scenario #4 Please respond to this email and include the total amount refunded in your reply. Sadly, I am unable to afford therapy any further. My car broke down on the 101 and I have more bills to pay after my cat’s surgery. Can I please be refunded for the amount I did not use? - Linda Note: we process refunds by weeks of service, not by individual days. Monthly plans are 4 weeks/28 days of service billed up front. They are signed up for our $180 USD a month plan ($45 USD a week).
Name a time where you had to be accurate?
Why are you leaving (why did you leave) your most recent employer?
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