• Describe an experience where you received positive (or negative) feedback from a customer and how that experience has made you a better rep.
Client Advocate Interview Questions
5,026 client advocate interview questions shared by candidates
Described a different situation you had to deal with and how did you handle it? Why do you want to work at United Healthcare? Tell me about yourself?
Why do you want to work here?
How do you solve difficulties?
What do I know about Vitess?
Scenario #1 Hi, I saw your ad on facebook and am really interested to try this. How much does this cost? Do you accept insurance? And how do I know my messages will be kept confidential? This is the internet after all. I look forward to your response - Chris Scenario #2 - Retention I will no longer be continuing my subscription as I can longer afford the service and my therapist is leaving the platform. I would like the charge that was just processed to be debited back to me, as I won't be using the service. - Jen Scenario #3 I had a terrible experience with my therapist. They always cancelled last minute and had limited availability. I want to be rematched, but I’m scared I’m losing time on my subscription. What can be done for me? - Dave Scenario #4 Please respond to this email and include the total amount refunded in your reply. Sadly, I am unable to afford therapy any further. My car broke down on the 101 and I have more bills to pay after my cat’s surgery. Can I please be refunded for the amount I did not use? - Linda Note: we process refunds by weeks of service, not by individual days. Monthly plans are 4 weeks/28 days of service billed up front. They are signed up for our $180 USD a month plan ($45 USD a week).
Name a situation where you had to overcome an issue with your peers.
Tell me about a time you helped an irate customer and what did you do to handle the situation?
None of their questions were very difficult. It was an easy flowing conversation.
They asked many "Tell me a time when..." questions regarding handling customers in various situations of distress.
Viewing 4791 - 4800 interview questions