-What makes you a good fit for this job? -How would you handle a difficult customer?
Claims Professional Trainee Interview Questions
87 claims professional trainee interview questions shared by candidates
Tell me about a time when you had a difficult customer. What did you do and why?
The basic interview questions...how would you handle particular situations? how do you handle stress? Are you capable to meet deadlines and expectations etc. if you ever worked in customer service and dealt with people on a constant, you should nail this interviews.
They asked specific questions regarding being an adjuster when I had not prior adjusting experience...
Tell me about a time you had to deal with an angry customer. How did you handle the issue and what was the outcome?
They really emphasized the time management aspects and deadlines/difficulties of the job and wanted examples of how you handle changing priorities and difficult tasks, situations and time restraints. They also seemed to want more hard-nosed people when dealing with sensitive matters.
Asked about previous work experience, while referencing my resume.
What are your strengths and weaknesses?
This job can require you to be unsympathetic, can you think of any experience you have that would help you with this?
Lots of situational questions
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