It was a group interview. Was very interactive and team based. Different customer service situations were pitched and you had to work as a team to resolve the situation. Role plays involved to present your solution to the group.
Interview questions [1]
Question 1
Who is familiar with the sister brands of Zara?
What is customer service?
How do you manage X customer who has X behaviour
I applied online. I interviewed at Zara (Londres, Inglaterra) in Jun 2018
Interview
Group interview style
very calm and casual, very laid back and supportive atmosphere. Encouraged to be 'team players' during the interview. filled out form with avadibility in after.the more you can say yes to avadibility more likely to get the job
Interview questions [1]
Question 1
watched video about company -> then say one thing about the company we had learnt
it was fine and not so hard. it was happened in the store the time that i dropped off my resume in person. then they told me to apply online. they were so busy in the store, so i tried the online application as well.