I submitted my application online with no resume attached. I did have prior experience with the company and I know a couple of people who are pretty high in the company. First I was asked to come to a group interview. Before the interview, I was supposed to look around my apartment and find an area that presented an "organizational challenge." Then, I had to find a product on the website to help with this problem. At the beginning of the interview, we had to introduce ourselves. Then, 2 managers in the store introduced themselves, and we watched video segments about the company history and culture. After each segment, we were asked to explain what we thought "stood out" in each segment. It seems that reading about the company's basic principles and work outside of the store may help, too. Be VERY upbeat. The company is very peppy, and it may seem fake at first if you're not used to it. But it's real. And that's one reason why I would like to work there.