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Marriott International

Engaged Employer

Marriott International Interview Question

Tell me about a difficult customer experience and how you resolved it.

Interview Answers

Anonymous

Dec 29, 2011

The key to anwering this question for me was emphasizing examples where I have followed up with a guest, to make sure they feel cared about even if I was unable to provide exactly what they wanted.

3

Anonymous

Mar 7, 2012

cstomer is alway at right so to handle him calmly and in a cool way