TD Customer Service Representative (CSR) interview questions

Can you tell us about a time when you had to handle a difficult customer situation? How do you prioritize tasks and handle multiple customer requests at once? Can you describe your experience in a fast-paced, high-pressure work environment? How do you handle stressful situations and remain calm under pressure? Can you give an example of how you exceeded customer expectations in a previous role? How do you handle conflict with a coworker while still maintaining a positive customer experience? Can you walk us through your problem-solving process when dealing with a customer complaint? How do you ensure that the customer’s needs are met while still following company policies and procedures? Can you tell us about a time when you had to upsell a product or service to a customer? How do you stay current with industry and product knowledge to better assist customers?