I applied online. I interviewed at Marsh (Norwich, Inglaterra) in Aug 2018
Interview
Telephone interview after application form filled through Taleo. I had the impression that this was some central recruitment office, not in Norwich UK, but in India or somewhere that way. Telephone line was very poor. On top of this, it was clear that the lady did not ready my application. The outcome was that I should resubmit my application. Why? No answer given. This happened in August 2018. I just found an email this morning (13 March 2019!!) informing me that I was not successful.
I applied through an employee referral. I interviewed at Marsh (Atlanta, GA) in May 2017
Interview
Note: I truly think Mercer is a great company that I would love to work for despite my experience. I can tell the people that work there are genuine and caring; which is rare. General Process: Submit online application and recruiters at corporate will sift through the applicants. If they like you then HR calls you and schedules a phone interview. They usually do a few phone interviews, aptitude test(s), then an in person interview or HiVue interview if you're remote. This was a 2 hour interview with 4 interviewers having a budgeted 30 mins with each applicant. I wonder the effectiveness of jaded interviews. Those who interview are not actually recruiters, so they have a bunch of other responsibilities they need to get to... I imagine they want to do things that help them keep their job moreso than focus on an applicant trying to answer a question correctly.
My experience: The process lasted 3 months. I was a referral from a respected employee and enjoyed visiting with the employees I interviewed with. The high level of ambiguity during the interview process was difficult. Long story sort, I made it to 2 final round interviews (the latter interview suggested after the original final round interview). HR sent me emails to links with the wrong job description attached so I literally was not sure what job I was interviewing for since different emails were saying different things. Mercer was impressed enough for me to be a "runner-up" to a senior position that they would move me to an entry level position to gain a proper foundation. I loved this about them! However I found it odd that they would not seek clarification of my responses to their questions nor give me any feedback after denying me twice.
I applied online. I interviewed at Marsh (New York, NY) in Apr 2017
Interview
HR phone screen followed by in-person interviews with team.
The team was very nice and the conversations went well. Talked about background of group, goals and outlook of the position and team.
However, poor communication throughout process in terms of updates. After reaching out to HR for updates on the status of the position weeks after the interviews, was told they would be in touch during the week. A week later, had to reach out again to follow up and was told verbatim from previous response that they would be in touch. Meanwhile, according to the MMC website career section, the position is "inactive" and no longer taking submissions. So either HR is misleading to imply the process is still ongoing or the position has been filled already without any communication.