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      Lumen

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      Inbound Sales and Customer Service Interview

      Mar 26, 2014
      Anonymous employee
      Monroe, LA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Lumen (Monroe, LA) in Sep 2012

      Interview

      Recruiter misinformed about the hiring company, stating it was CenturyLink when in fact it was Embarq, a wholly owned subsidiary. This allows them to keep you out of the CWA union and pay you below market. They accurately stated equipment requirements for your work-at-home office, but misstated the minimum computer requirements forcing me to buy a new computer AFTER I was past the nearly 3 month training period, which paid only $10/hr!

      Interview questions [1]

      Question 1

      Easily able to respond to the questions that revolved around your telephone presence, confidence, willingness to obtain correct information, and positive attitude while being cursed out by customers.
      Answer question