Home Depot Canada interview questions

The big question was: if there's some flooring ( you know nothing about flooring) that a customer asks about, how do you get information about the flooring? Every time you give an option about how you would get the information, that option is removed and you have to think of another idea. for example if you said: " I would read the box first." well sorry, there is no box, try again. " I would ask someone." sorry, your the only person in the store. "I would check online." Sorry, internet's down. The idea is to see how many different ways you can work around adversity.

No real difficult questions for a confident, experienced manager and good communicator. Questions mostly based on how well one can relate real instances of customer facing, satisfaction / dissatisfaction, situation handling, problem solving and team management experiences.