30 minute phone interview. They asked basic interview questions like tell me about your experience and strengths. There were some customer scenario questions (how would you deal with an irate customer, a customer who doesn't want the product, etc). The position involved upselling and handling inbound calls from cable customers. The position listing said a different pay from what the recruiter told me, which was lower than what I was willing to take. Also, you cannot choose what days and hours you'll have, that's up to the company, but you're availability would need to be between 8am and 3am, which I wasn't up for considering the pay.