Generic question on why you applied and what you like about coach- I recommend wearing all black and carrying a coach bag with you during the interview. You may or may not have an interview with the regional manager
Very good question focusing on customer service skills set. Be prepared to answer fluently with scenario questions. Pre-retail experience is a plus. Personal skills is also mention in the interview.
Interview questions [1]
Question 1
How do you treat a customer if they are frustrated?
Easy, group interview, not as nerve-wracking as I thought it'd be cause everyone is nervous anyways. Just find an opportunity to talk but dont try too hard to outshine others.
Interview questions [1]
Question 1
Tell me about yourself, very very basic interview questions you've seen a lot before