Citi Customer Service Representative (CSR) interview questions

Standard interview and questions. Interviewer was approachable and unintimidating. I was told I'd hear back in about a week but they called me hours later with a job offer and to schedule training.

"Background check" stage, that asks you for a 2nd time to enter your work history and old supervisors to call. They want you to be specific with "tell me a time when" questions. General answers about how you would handle situations is frowned upon. So be ready for that. They are basically inviting you to make things up to satisfy those questions.