The process took 2 weeks. I interviewed at CarMax (New York, NY)
Interview
45 minute questionnaire as part of application, another 45 minute questionnaire at the store to determine your ethics and morale, an interview with two current peers, another interview with two more peers, another interview with the Manager and senior Buyer, and finally an interview with the regional manager.
Interview questions [5]
Question 1
Name a time when you had to deliver bad news to a customer.
I applied online. The process took 5 weeks. I interviewed at CarMax in Jan 2017
Interview
The entire process took 36 days! I applied online. Received phone interview about a week later. Kind of hard interview as the questions were open ended about previous workplace ("tell me about a time when you failed to implement a project in a previous job and what were the ramifications?) Phone interviewer was very polite. After the 35 min phone interview I got another in-store interview planned a week later for the store I applied to. The day before the interview the recruiter called and said the position was no longer available at the location I applied to but another location was available. While it was a 45 min commute, I was still up for it. I took a computer test, filled out paper work, had short interview followed by a interview with 2 senior buyers. They were friendly. The questions they ask can be found on glassdoor. I studied them for 3 days so I would be prepared. This interview process took 2.5 hours. The recruiter called me an hour later and told me how well I did on the interview and the 2 buyers had recommended me for the job. At this point I was told I would just have to talk to the senior buyer of another store on the phone as a formality and she would call me back.
Received phone call later and said I would have to fully interview again at another store. So interviewed again a week later with the senior buyer, took another test, answered similar fairly difficult interview questions, and finally a drug test. The buyer told me how he was impressed with my answers and background. We joked a lot. I left thinking I got the job for sure. 3.5 hour interview.
This is where it turns unprofessional. The buyer I interviewed with said someone would get back to me in a few days. A week when't by and nothing. I sent a thank you email and asked about the status. No response. It took 13 days to get the robo-rejection email. 13 days!
The entire process took 36 days and about 30 hours of my time.
Pro's:
-I was told the position paid between $42-$50K/year with a $5k bump once you got promoted to buyer.
-Job didn't seem hard.
-It was not sales
Cons:
-Crazy hours. You get 1.5 weekends off per month. Have a varying schedule. You might have to work till 10pm getting home at almost 11PM based on the predetermined schedule.
-The facility was run down and depressing. There were competitors picketing outside to buy your car cheaper than carmax would pay.
-It's retail-no work life balance
I won't be buying a car from carmax ever and will tell all my friends and family to steer clear of this place.
On a side note, the interviewer asked questions that are technically illegal. (Are you married? Do you have kids? Are you hispanic?)
Interview questions [1]
Question 1
Name a time that you failed to implement a project?
I applied online. The process took 5 days. I interviewed at CarMax (Virginia Beach, VA) in Aug 2013
Interview
The interview process begins with a phone interview asking basic questions. After the phone interview, you are brought in for an on-site interview with 2 different panels. These panels include senior buyers and a purchasing manager. There are a lot of behavioral based questions asked. After the 2 panel interviews, they offered me the job that day.
Interview questions [1]
Question 1
Tell me about a time when you had to handle a difficult customer.