I applied through an employee referral. The process took 3 weeks. I interviewed at CVS Health (Scottsdale, AZ) in Jul 2015
Interview
3 part process, screening, phone, and in person. Personality questions, conflict resolution questions. Quick thinking questions and fast decision making interview. Phone screen is basic get to know you and personality check. Must be able to communicate with all types of people.
Interview questions [1]
Question 1
Describe an incident that requires conflict resolution.
Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well
Interview questions [1]
Question 1
Describe a time when you had to handle a difficult call
I applied online. I interviewed at CVS Health (Richmond, VA) in Mar 2026
Interview
The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.
Very formal with questions about customer care. Don’t need to have a medical background to apply. An interview with multiple managers makes the interview flow better and they ask different questions
