I applied online. The process took 2 weeks. I interviewed at BBVA (Plano, TX) in Nov 2013
Interview
Online application, followed by an online skills assessment /general knowledge test. next step was a standard HR interview that covered background, work history, availability to work. Had a phone interview with the Branch manager and assistant branch manager. They called me back later the same day to offer me the job, pending a drug screening, criminal background check, and credit screening
I applied in-person. The process took 1 day. I interviewed at BBVA (Dallas, TX) in Jul 2014
Interview
Brief, easy going interview. I interviewed with 2 managers both very knowledgeable and sweet. Described the day to day description of a sales and service advisor. I asked questions relating to their background and vice versa. Prepared me for the type of clientele in the area. I was offered a job within 30 minutes after I walked out the door.
I applied through other source. The process took 2 weeks. I interviewed at BBVA (Phoenix, AZ) in Jan 2014
Interview
I was referred to compass by a branch manager at another institution when they didn't have any openings for me. I submitted my resume online and within a week i had a Phone interview with a manager. the initial phone interview was pretty short and just basically outlined who i was and why i wanted to come to BBVA and set up the first interview. the first interview was with just the branch manager and went smoothly. she asked a lot of scenario questions like how i would handle a specific situation with a customer etc. the second interview was with the same branch manager and a district manager. he seemed like he was trying to intimidate me with strong, direct questions about my experience and how i thought it would relate to the banking, why i thought i was a good fit for compass, etc. but i handled it well and had an offer letter the next week.
Interview questions [1]
Question 1
"An upset customer approaches you at the window about an issue they are having with their account. how do you handle it?"