Apple At-Home-Advisor interview questions

I can't believe it was happening, An Apple recruiter called and asked me about the background and if I would like to work for them. It was very causal conversation with the recruiter then she booked my interview 3 days later through HireVue. During this interview, I did not do as well as the next interview (I think, because I was spending some extra time when typing to answer the simulation questions), but she moved me to the final interview, The final interview was booked the NEXT Day after the last interview. I was talking with a Applecare Team Manager and she was asking lots of customer service related questions (about 20 questions are customer focus related. I can't remember a lot becuase the 1st 30 minutes was talking about customer service related and the next 15 minutes was about simulation and opening for any questions). After done the interview, she said the decision will be made in two weeks. I was confidence that I should be hired because I thought I answered each question wisely. After two weeks later, there was no update regarding to the hiring decision, so I wrote an email to my original recruiter and asked if there is any update. She said the they are still conducting other interviews with the others. So I waited another week, and today, I received a decline email said they will move forward with other candidates. I was so disappointment and I couldn't be nice to my wife for few hours. (she said she understood though :) ) Anyhow, my thought, Don't book interview too early, the later the better and focus on customer service part.

I had a phone screening followed by two video interviews. They asked customer service situational questions. Basically you need to know how to address the customer concerns by acknowledging their concerns and being polite and well spoken.