I applied through college or university. The process took 5 days. I interviewed at Apple in Mar 2012
Interview
The hiring process was fairly easy, Facetime interview followed by a series of emails after they wanted to hire me. I received an offer letter that stated how much the pay was and when I would begin.
Interview questions [1]
Question 1
What is the most important thing to convey to the customers over the phone?
The process took 2 weeks. I interviewed at Apple (San Marcos, TX) in Apr 2011
Interview
Apple was recruiting on campus at Texas State University, so I went to a small on campus presentation. I then submitted my resume online, and was contacted a few days later to interview one on one on campus. The interview was about 30 minutes, at which time the interviewer asked a couple of basic knowledge questions about computers and the internet and my experience with Apple products. She was mostly concerned with customer service and making sure I could empathize - Apple is really big on this. About three days later I received a phone call offering me the job.
Interview questions [1]
Question 1
A customer is crying on the phone, she has spilled water on her laptop which is no longer functioning. Water damage is not covered under Apple warranty thus she is not eligible for refund or replacement. What do you tell her, and how?