I applied online. The process took 1+ week. I interviewed at Apple (Tampa, FL) in Dec 2012
Interview
You start by applying online, then you will go through up to 3 interviews all asking about the same questions. Make sure you know what empathy and ram are as we'll as basic troubleshooting software issues.
Interview questions [1]
Question 1
A customer is having an issue with email....they can receive but not send. How would you fix this issue? Explain it like you would talking to someone that is older and not versed with computers.
I applied online. The process took 4 weeks. I interviewed at Apple (Sacramento, CA) in Apr 2012
Interview
Extensive online application, mandatory in-school orientation, in-school interview. College transcripts were also involved. It appeared to me that they were looking for a freshman or sophomore who had good grades and was looking to commit all of his off time and his part-time hours towards this position. They also wanted to see that the chosen student would continue to progress within this position and, after graduation, continue the progression with the company in that department.
Interview questions [1]
Question 1
On the spot simulation of a tech support issue with the interviewer, via a Facetime call.
I applied online. The process took 5 days. I interviewed at Apple (Columbus, OH) in Sep 2012
Interview
I applied online and received an email 2 days later with a list of questions. I answered the questions and sent back the email. That was Friday, by that Monday I had received a call and spoke to an awesome woman and she asked me some general tech questions. She was impressed and decided to move me through the process. I had an interview via FaceTime the next day. Awesome interview process