I applied through college or university. I interviewed at Apple
Interview
Found out they were hiring through our campus job site. Submitted my resume and within a day or two I received an email saying I made it through to the next phase. Next was a short multiple choice questionare and then a short answer/essay section. I was then contacted about an interview on campus. I video chatted with my interviewer who was one of the managers of the At home program. She was a manager for a school other than mine. It was a behavior based interview that had some simple technical questions thrown in their just to make sure you were familiar with electronics. About a week after the interview I was told I got the job.
Interview questions [1]
Question 1
None too difficult. If your mom called and said she could email, what steps would you tell her to take? If she couldn't print, what would you tell her to do?
I applied through other source. The process took 2 months. I interviewed at Apple (Charleston, SC) in Jul 2012
Interview
They email you twice before a phone interview. Make sure you have the requirements to work from home. Then 3 phone interviews and a FaceTime or Skype interview. During your time, you must pass 3 test to keep the job. If you fail, they fire you.
I applied online. I interviewed at Apple in May 2013
Interview
Filled out app online on 5/2, got a 5 min quick chat on 5/6. Had 2nd interview 5/8, then 3rd interview on 5/10.
Interview questions [1]
Question 1
A customer is crying on the phone, she has spilled water on her laptop which is no longer functioning. Water damage is not covered under Apple warranty thus she is not eligible for refund or replacement. What do you tell her, and how?