I applied online. The process took 3 weeks. I interviewed at Apple (Dallas, TX) in May 2013
Interview
One phone interview. 2 face interviews on skype. Very professional but asked tech questions every tech support agent should know. I found the interviews very laid back and easy.
Interview questions [1]
Question 1
You need to understand what cpus do and what ram is and how to troubleshoot display and peripherals that attach to desktops as well as laptops.
I applied online. The process took 4 months. I interviewed at Apple (Atlanta, GA) in Aug 2013
Interview
Definitely the most interesting interview process I have ever gone through. All of the interviews were done over the phone or on FaceTime. I have never virtually interviewed before and it was an amazing process. Very laid back and casual but demanding at the same time.
Interview questions [1]
Question 1
What was a recent situation where you had to help an irate customer? How did you handle the situation? What would you have done differently?
I applied through a recruiter. I interviewed at Apple (Austin, TX)
Interview
Applied for job and was contacted by recruiters over email. Had one interview over a app called Hirevue which was awkward because did not speak to someone directly. Then had two more interviews over Facetime which were more relaxed with one interview being 30 minutes and the next being a hour.
Interview questions [1]
Question 1
You are in a situation in which you are having a bad day and dealing with terrible customers and your shift is barely starting. How do you deal with it.