I applied online. The process took 2 months. I interviewed at Apple (Gainesville, GA) in May 2015
Interview
It took a long time!
3 interviews for the 1 job offer.
1-2 weeks apart per interview.
Took about 4 weeks to get all the interviews in over a "FaceTime" type of environment.
It took about 2 weeks to get the job offer and 1 month from then to start training.
Interview questions [1]
Question 1
The same usual customer service questions. Same sort of questions that are on the application
asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position