Alight Solutions Customer Service Representative CSR interview questions

Describe a time you had to handle an angry customer? How do you handle a situation in which you aren't sure how to help a customer? Tell me about a time you provided exceptional customer service. How do you know when you have provided quality customer service?

I applied through their careers website. I was interviewed via online (screening) with questions based on your experiences and to provide examples. Next stop, was a phone call interview. The interview was about 20-35 minutes. Prior to interview they will send you tips, and this was really cool so you can prepare.